Socraty works across your sales, stock, customer and product information so your team, and your customers, can get the answers they need without searching through spreadsheets, reports and catalogues.
Built for distributors and manufacturers.
Diagram: a question goes to Socraty in the middle. Socraty reads the sources around it, such as the sales history, stock export, aged debt report and product catalogue, and the card underneath shows which kind of information answers that question. Examples alternate between questions from your team, about sales, stock and credit, and questions from customers on your website, about products, alternatives and quotes.
UK packaging distributor
SocratyYour team
Socraty helps your team find answers across sales, stock, customers, credit and product information.
Ten-second illustrative film for the internal agent: records become one reviewable answer with its context.
Try the guided demoAnswers + insightsExplore the internal agent →
SocratyYour customers
Put Socraty on your website so customers can ask detailed product questions, describe what they need and submit better-qualified enquiries.
Ten-second illustrative film for the website agent: a buyer’s question, matching products, an answer with its source.
See a sample conversationQualified enquiriesExplore the website agent →
Your company already has valuable information.
It’s sitting across ERP reports, spreadsheets, product catalogues, technical documents and customer records.
But answering a simple question can still mean opening reports, filtering Excel, searching PDFs or asking the person who knows where to look.
Your customers face the same problem.
They search through product pages and catalogues, struggle to find exactly what they need and end up submitting a contact form or waiting for sales.
Socraty makes that information easier to use.
Sales
Stock
Credit
Product
Website
Question, check, finding, source, suggested action. Sample data only, no signup.
Sample data only You are a sales manager at a distributor. Pick a question your team already asks.
Which customers are overdue for their normal reorder?
Checking customer purchasing history…
Customer A order dates, rows 118 to 142. The usual cycle is the account’s own median gap between orders over the last 12 months, not a blanket cut-off.
Check for a partial return in the last 30 days before calling. None found for Customer A.
What should we reorder this week?
Checking stock movements and supplier lead times…
On-hand and 8-week average dispatch from the stock export, rows 40 to 61. Lead times from the supplier sheet, tab 2.
Lines received in the last 14 days are left out of slow-stock and reorder flags, so a fresh delivery is not misread.
Which accounts are paying later than usual?
Checking aged debt and payment history…
Rows 12 and 13 for Customer D (£2,650 and £1,550). Row 27 for Customer E.
Late is measured against each account’s agreed terms and its own payment history, not a single number of days.
Can you update the order in our ERP for me?
Your team keeps the decision and the system of record. A live connection is a separate, scoped piece of work.
Seen enough to picture it on your own information? Book a 15-minute intro
Found.
Identify customers whose buying behaviour has changed.
Flagged.
Surface products that may require attention.
Answered.
Search approved catalogue and technical information.
Qualified.
Turn website conversations into structured sales enquiries.
Shown.
See where the answer came from.
Still yours.
Your team remains in control.
AI answers are only useful if your team can trust them.
Socraty works from the information your business provides and shows where its answers came from, whether that’s a spreadsheet row, catalogue entry, document or approved company rule.
If the information isn’t available, Socraty should say so rather than invent an answer.
Source-backed
See where the information came from.
Company-approved
Socraty works from information you choose to provide.
Read-only by default
You don’t need to give Socraty permission to change your ERP to get started.
Human-controlled
Your team decides what happens next.
You don’t need to replace your ERP or start with a major IT project.
Socraty can begin with the reports, spreadsheets, catalogues and documents your business already uses.
All of this feeds intoSocraty
Your customers don’t always know your exact product name, SKU or specification. They know what they’re trying to achieve.
Socraty lets customers describe what they need in their own words, ask detailed product questions and get answers from approved company information.
When buying intent appears, Socraty can capture the requirement and pass a structured enquiry to sales.
Explore the website agent →Sample conversation A customer on a packaging supplier’s website.
Customer: I need shrink film for a semi-automatic machine. The product is approximately 500mm wide and we’re currently using 19 micron.
Socraty: Based on the available product information, I’ve found two potentially suitable options.
What’s your approximate monthly requirement?
Customer: Around 1,000 rolls.
Socraty: Thanks. I can capture that requirement for the sales team.
Qualified enquiry
Today
With Socraty
UK packaging distributor
Kempner had valuable commercial information spread across SAP exports, spreadsheets and company knowledge.
Answering everyday questions meant opening reports, filtering spreadsheets or relying on someone who knew where to find the information.
We built Agent Ziggy around the information they already had.
Richard described how the internal assistant helped the team check company records and make better-informed decisions using their SAP Excel exports.
Instead of searching for the information, ask for it.
The information your team uses to answer customer questions often comes from the same product catalogues, company knowledge and business data.
Socraty can make approved parts of that information available through your website, helping customers find products, explain what they need and submit better-qualified enquiries.
Find customers ordering later than normal.
Identify accounts whose purchasing has decreased.
Ask what a customer previously bought.
Surface products that may require replenishment.
Understand which products are moving faster or slower.
Identify inventory with limited recent movement.
Find invoices requiring attention.
Identify customers paying later than usual.
Match requirements against catalogue information.
Find relevant substitutes.
Ask questions across product documentation.
Help customers find relevant products.
Answer detailed product questions.
Collect the information sales needs.
Turn customer conversations into structured sales opportunities.
We’ll identify one high-value question or process, connect the information required and demonstrate what Socraty can do with it.
Fifteen minutes on the question your team, or your customers, keep asking.
You share the reports, spreadsheets and catalogue content you already have. The rules and acceptance checks are written down.
Socraty is set up on that workflow and tested on your own cases with the people who will use it.
You see what it does with your information, then decide what comes next.
Fixed-price pilots available.
Discuss a pilotShow us the spreadsheets, reports, catalogues or product information your team already uses, and a question your employees or customers regularly ask. We’ll show you what Socraty can do with it. Or email hello@socraty.ai.
Book a 15-minute intro