Why not just use ChatGPT?
General AI knows the world. It doesn’t know your product codes, your terms or your rules.
ChatGPT, Claude and Copilot are excellent general tools. An agent built on your own data does a narrower job, and does it in a way your team can check.
| What matters on a Monday morning | ChatGPT · Claude · Copilotgeneral-purpose chat, used as it comes | Socraty internal agentbuilt on your exports |
|---|---|---|
| Knows your product codes, families and units | Only what you give it each time | Mapped and signed off by your team |
| Reads multi-tab Excel and SAP exports as they are | Files uploaded per chat, within size limits | Yes, with row counts reconciled to the file |
| Shows the exact row, file or rule behind an answer | Not by default | On every answer |
| Remembers a correction as a team rule | Per person, per chat | Saved once, applied for everyone |
| Measures “overdue” against each account’s agreed terms | Only if you explain the terms each time | Uses your terms and intervals |
| Tested on your own cases before anyone relies on it | You test as you go | Acceptance checks agreed and run with your team |
A general description of default behaviour in September 2026. Plans, settings and features of those products vary and change.
How Socraty compares
The other ways to get this done, honestly compared.
Typical patterns from public pricing pages and our own scoping conversations. Your quotes may differ.
| ERP vendor AI add-onmodules sold with the ERP | Website chatbot SaaSsubscription chat widgets | Agency or consultancycustom AI project | Socratytwo fixed builds | |
|---|---|---|---|---|
| Price | Per-seat licence, often tied to an upgrade | Monthly subscription, often with usage fees | Day rates; scope tends to grow | One fixed price per agent, agreed in writing. See pricing |
| Needs a live ERP connection | Yes, and the right version | No, but no stock or sales data either | Usually proposed early | No. Works from the exports you already run |
| Source shown on every answer | Varies by module | Links to help articles | If specified | Always: file, row or rule |
| Your team’s corrections kept as rules | Rarely | Edit the knowledge base | Change request | Yes, saved by the team in the app |
| Ongoing | Licence renewals | Subscription | Retainer | Optional monthly upkeep |
Better together
What buyers ask on your site becomes what your team knows on Monday.
When both agents run, the website agent’s question log is one more source the internal agent can read. Your team sees which products people are asking about, what the catalogue can’t answer, and where a listing needs fixing.
- Unanswered catalogue questions ranked by how often they come up
- Demand signals next to stock cover, so a run on a product is spotted early
- Enquiries handed over with the buyer’s exact wording, ready for a call
- 450mm stretch film in black?12 · unanswered
- MOQ on PT-48 pallet tape?7 · unanswered
- Is DEMO-F01 food-safe?9 · answered
Internal agent · Monday 08:30 · sample
“What were buyers asking for last week that we couldn’t answer?”
Two gaps. Black 450mm stretch film was asked 12 times and is not in the catalogue. PT-48 MOQ was asked 7 times; the data sheet has it as 36 rolls but the web listing omits it.
See it on sample data, then on your own.
Two minutes with the guided demo shows the approach. A 15-minute intro shows what it would take on your own exports or catalogue.